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Privacy Policy

SPORTIQ PRIVACY POLICY

This Privacy Policy outlines how Sportiq collects, uses, and shares your personal information when you visit or make a purchase through our website at www.sportiq.com.au (the "Site").

By using the website or making a purchase, users consent to the collection, use, and sharing of their personal information as outlined in the privacy policy.

We encourage website users to review our privacy policy regularly in case of any changes.

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically gather certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies stored on your device. Additionally, as you navigate our Site, we collect data about the specific web pages or products you view, the websites or search terms that referred you to our Site, and how you interact with our Site. We refer to this automatically-collected data as "Device Information."

We collect Device Information through various technologies:

  • "Log files" track actions on our Site and record data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to collect information about your browsing behavior on our Site.
  • "Cookies" are data files placed on your device or computer, often containing a unique anonymous identifier. For more information on cookies and how to disable them, visit http://www.allaboutcookies.org.
    Cookies commonly used by Shopify stores include:
    Essential Cookies: These cookies are necessary for the functioning of the website and cannot be disabled by users. They typically collect information such as session IDs and authentication tokens to maintain user sessions and enable core functionality like adding items to the cart and processing payments.
    Analytical Cookies: These cookies are used to gather information about how visitors use the website, such as which pages are visited most frequently, how long visitors spend on each page, and any error messages encountered. This information is used to analyze website performance and improve the user experience.
    Marketing Cookies: Marketing cookies are used to track visitors across websites and display targeted advertisements based on their browsing behavior and interests. They collect information such as which pages the user has visited and which products they have viewed or purchased. These cookies are often used in conjunction with third-party advertising networks.
    Preference Cookies: Preference cookies store information such as language preferences, currency settings, and customization options selected by the user. They enhance the user experience by remembering user preferences and settings for future visits to the website.
    Session Cookies: Session cookies are temporary cookies that are deleted when the user closes their browser. They typically store information such as session IDs and authentication tokens to maintain user sessions and enable core website functionality.
    Third-Party Cookies: Shopify stores may also use third-party cookies from external services such as Google Analytics, Facebook Pixel, and other advertising networks. These cookies are used to track user interactions with the website and measure the effectiveness of marketing campaigns.

Furthermore, when you make a purchase or attempt to do so on our Site, we collect specific information from you, including your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

In this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect primarily to fulfill your orders placed through our Site, which includes processing your payment information, arranging shipping, and providing invoices and order confirmations.

Additionally, we use this Order Information to:

  • Communicate with you;
  • Assess potential risks or fraudulent activities associated with orders;
  • Provide you with information or advertisements about our products or services, in accordance with your preferences.

DEVICE INFORMATION

Sportiq comply with all applicable laws with regards to data collected and do not distribute to any third parties. We use Shopify as a domain host and ensure every measure is taken to protect customers information. Common device information which may be collected for various reasons includes:
IP Address: An IP address is a unique numerical label assigned to each device connected to a computer network. Shopify stores may collect IP addresses to analyze traffic patterns, detect and prevent fraud, and customize content based on the user's geographical location.
Web Browser: Shopify stores often collect information about the web browser used by visitors, including the browser type (e.g., Chrome, Safari, Firefox), version number, and operating system. This information helps optimize website design and functionality for different browser environments.
Device Type: Shopify stores may collect data about the type of device used by visitors to access the website, such as desktop computers, laptops, smartphones, or tablets. This information helps ensure that the website is optimized for different screen sizes and device capabilities.
Screen Resolution: Shopify stores may track the screen resolution of visitors' devices to optimize the layout and design of the website for different screen sizes and resolutions.
Referring/Exit Pages: Shopify stores may record the URLs of the web pages that referred visitors to the website (referring pages) and the pages they navigate to after leaving the website (exit pages). This information helps analyze traffic sources and user navigation patterns.
Date/Time Stamps: Shopify stores may log the date and time of visitors' interactions with the website, including page views, clicks, and transactions. This information helps analyze website traffic patterns and identify peak usage times.
Cookies and Tracking Technologies: Shopify stores may use cookies, web beacons, and other tracking technologies to collect additional device information, such as session IDs, user preferences, and browsing behavior. This information is used for purposes such as personalization, analytics, and targeted advertising.

The Device Information we collect helps us screen for potential risks and fraud, especially related to your IP address. It also aids us in enhancing and optimizing our Site. For instance, we generate analytics to better understand how our customers browse and interact with our Site, as well as to evaluate the effectiveness of our marketing and advertising campaigns.

Most data security is managed by the domain host (Shopify) however Sportiq endeavour to assist wherever required to ensure SSL encryption for data transmission, encryption of stored payment information, regular security audits, and compliance with industry standards.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to assist us in utilizing your Personal Information, as described above. For instance, we rely on Shopify to operate our online store. You can find more details about how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to gain insights into how our customers use our Site. You can learn more about how Google utilizes your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You have the option to opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Moreover, we may disclose your Personal Information to adhere to applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or protect our rights in any other way.

As outlined earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe might interest you. To understand how targeted advertising functions, please visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

COMPLIANCE

Sportiq endeavour to comply with any certifications or requirements relevant to the operation of our business. These may include and are not limited to:

PCI DSS (Payment Card Industry Data Security Standard): You can find more information about PCI DSS compliance on the official website: PCI Security Standards Council.
GDPR (General Data Protection Regulation): You can find more information about GDPR compliance on the official website: European Commission - Data protection.
Australian Privacy Principles (APPs): The Office of the Australian Information Commissioner (OAIC) provides guidance on the APPs and compliance requirements: OAIC - Australian Privacy Principles.
ACCC Guidelines for Online Selling: The Australian Competition and Consumer Commission (ACCC) provides guidelines for online selling, including consumer rights, advertising standards, and unfair contract terms. These guidelines can help ensure compliance with Australian consumer protection laws: ACCC - Selling online.
eSafety Commissioner Guidelines: The Office of the eSafety Commissioner provides resources and guidelines for online safety, including guidance on protecting personal information, preventing cyberbullying, and complying with online safety laws: eSafety Commissioner - Business resources.
Australian Cyber Security Centre (ACSC) Small Business Cyber Security Guide: This guide provides practical advice and resources to help small businesses improve their cybersecurity posture and protect against cyber threats: ACSC - Small Business Cyber Security Guide.

 

DO NOT TRACK

Please note that we do not modify our data collection and use practices when we detect a Do Not Track signal from your browser.

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletions. To exercise this right, please contact us through the contact information provided below: info@sportiq.com.au

Furthermore, if you are a European resident, we would like to inform you that we process your information to fulfill contracts we may have with you (e.g., when you place an order through our Site) or to pursue our legitimate business interests as described above. Please be aware that your information may be transferred outside of Europe, including to Canada and the United States.

If you would like to manual opt out of tracking, here are instructions for some common browsers:

  1. Google Chrome:

    • Open Chrome and click on the three dots menu icon in the top-right corner.
    • Select "Settings" from the dropdown menu.
    • Scroll down and click on "Privacy and security" in the left sidebar.
    • Under "Privacy and security," click on "Cookies and other site data."
    • Toggle the option for "Send a 'Do Not Track' request with your browsing traffic" to turn it on.

  2. Mozilla Firefox:

    • Open Firefox and click on the menu button (three horizontal lines) in the top-right corner.
    • Select "Preferences" (on macOS) or "Options" (on Windows) from the dropdown menu.
    • Click on "Privacy & Security" in the left sidebar.
    • Under the "Tracking Protection" section, select "Always" or "Only in Private Windows" to enable tracking protection.
    • Alternatively, you can choose "Custom" and check the box next to "Send websites a 'Do Not Track' signal that you don't want to be tracked."

  3. Safari:

    • Open Safari and click on "Safari" in the top menu bar.
    • Select "Preferences" from the dropdown menu.
    • Go to the "Privacy" tab.
    • Check the box next to "Ask websites not to track me" to enable Do Not Track.

  4. Microsoft Edge:

    • Open Edge and click on the three dots menu icon in the top-right corner.
    • Select "Settings" from the dropdown menu.
    • Click on "Privacy, search, and services" in the left sidebar.
    • Under "Privacy and services," scroll down and toggle the option for "Send 'Do Not Track' requests."

  5. Opera:

    • Open Opera and click on the Opera logo in the top-left corner.
    • Select "Settings" from the dropdown menu.
    • Go to the "Advanced" section and click on "Privacy & security" in the left sidebar.
    • Under "Privacy and security," toggle the option for "Send a 'Do Not Track' request with your browsing traffic."

DATA RETENTION

We will maintain your Order Information for our records indefinitely,, unless you request us to delete this information. In some cases, information is required to be stored and in many cases is beneficial to the customer. Some common reasons for data retention include:

Legal Requirements: Shopify store owners may be required by law to retain certain order information for a specified period. For example, tax laws in some jurisdictions mandate that businesses retain financial records, including order information, for a minimum number of years for auditing and tax reporting purposes.
Business Needs: Shopify store owners often retain order information for a period that aligns with their business needs and operational requirements. This may include maintaining order history for customer service purposes, processing returns and exchanges, analyzing sales trends, and generating financial reports.
Customer Preferences: Some customers may expect their order information to be retained for a certain period to facilitate future purchases, returns, or inquiries. Retaining order information can also enhance the customer experience by providing access to order history and tracking information.
Data Management Practices: Shopify store owners should implement appropriate data management practices to ensure the security and integrity of order information throughout its retention period. This may include encryption, access controls, regular backups, and compliance with data protection regulations.

 

CHANGES

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, questions, or complaints, please contact us via email at info@sportiq.com.au

For more store policy information see below:
Return/Refund Policy | Shipping Policy | Terms of Service | About Sportiq | Contact Sportiq